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ISO/IEC 20000-1:2018 Information Technology service management system (SMS)

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ISO/IEC 20000-1:2018 Information Technology service management system (SMS)

ISO/IEC 20000-1:2018 Information Technology service management system (SMS)

  • ISO/IEC 20000-1:2018 Information Technology service management system specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.